Terms of Service

Bloom — Terms of Service

1. Acceptance

By installing, opening or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms incorporate the Privacy Policy (/privacy) and the Data Retention Policy (/data-retention). Where they conflict, the Privacy Policy governs personal-data matters and these Terms govern everything else.

2. Eligibility

You may use Bloom only if all of the following are true:

• You are 18 or older. We require an attestation at sign-up; if you cannot truthfully confirm it, do not register.
• You are an individual resident in India.
• You have capacity to enter a binding contract under the Indian Contract Act 1872.
• You are not barred from using the Service under any applicable law.

If we find you do not meet these criteria, we will close your account.

3. What Bloom is — and what it is not

What it is

Bloom is an AI money coach providing personal-finance education. It helps you:

• Track spending and income.
• Categorise transactions — added manually, added in chat, or extracted from a bank or credit-card statement PDF that you upload.
• Set savings goals and track progress.
• Compare the Old and New income-tax regimes, and use SIP, EMI, retirement and emergency-fund calculators.
• Generate a one-page AI Financial Plan from your own data.
• Discuss money with an AI chat coach.

What it is NOT

• Not a SEBI-Registered Investment Adviser. Nothing Bloom outputs is investment advice within the SEBI (Investment Advisers) Regulations, 2013. Bloom never recommends a specific stock, mutual-fund scheme, broker, ULIP or ELSS product by name.
• Not an IRDAI-licensed insurance broker or distributor. Bloom does not sell, compare or recommend insurance, and has no referral or commercial arrangement with any insurer or broker.
• Not a Chartered Accountant or registered return preparer. Bloom's tax features are educational calculators. Bloom does not file returns and has no arrangement with any tax-filing service.
• Not a PFRDA intermediary. Bloom does not open NPS accounts.
• Not regulated by the Reserve Bank of India. Bloom is not a bank, NBFC, payment aggregator or payment system. Bloom does not connect to your bank and does not operate under the Account Aggregator framework.
• Not personalised financial advice. Everything Bloom outputs is general education. Decisions you make based on it are yours.

Bloom sells no financial products and earns no commission, referral fee or revenue share from any financial services provider.

4. AI disclosure (SEBI Reg 18(9))

The chat coach's replies and the AI Financial Plan are generated by an AI model — Anthropic's Claude, running in the United States. Bloom remains fully accountable for that output, including errors or omissions.

Before your first chat and before your first plan, the app shows an AI disclosure that you must accept. You can withdraw that consent at any time in Settings → Your consents.

When you use AI features, a redacted payload is sent to Anthropic. Privacy Policy §8 sets out exactly what each feature sends. Anthropic may retain prompts for a limited period for abuse detection and then deletes them, and does not use your data to train its models.

AI output can be wrong. It may misread a statement, miscategorise a transaction, or state something inaccurate. Check anything you intend to act on.

5. Your account

• One account per email address. Sign-in is a one-time code emailed to you — there are no passwords.
• You are responsible for the security of your email account and your device.
• 24-hour cooling lock: after any new sign-in, sensitive operations (data export, account deletion, statement parsing, plan generation) are blocked for 24 hours and the AI chat withholds your detailed financial data. This protects you against SIM-swap and email takeover. During that window you can still view your data in the app.
• If you suspect compromise, use Settings → Sign out, which ends your sessions on every device.

6. Price

Bloom is currently free to use. There is no paid tier, no subscription, and no billing of any kind. We do not collect payment details and there is nothing to cancel.

To keep the free service sustainable, some features have daily limits (for example, the number of AI chat messages, plan generations and statement uploads per day). Current limits are shown in the app.

If we introduce a paid plan in future, we will publish the price, the billing terms, cancellation and refund rules here before charging anyone, give at least 30 days' notice in the app and by email, and no existing user will be charged without separately opting in.

7. Acceptable use

You may not:

• Use Bloom for any unlawful purpose, including money laundering, tax evasion or fraud.
• Reverse-engineer, decompile or extract the source of the app.
• Use bots, scrapers or automated tools against the Service.
• Attempt to bypass rate limits, the cooling lock, the 18+ gate, or the compliance safeguards.
• Upload another person's personal data without their consent.
• Attempt to manipulate or extract the underlying AI model, including prompt-injection or jailbreak attempts.
• Resell, white-label or expose the Service through your own product without a written agreement.

We may suspend or close an account for breach.

8. Availability

Bloom is provided on a best-effort basis and is currently in early testing. Features may change, break, or be withdrawn. We may modify or discontinue parts of the Service; where a change is material and we can reasonably give notice, we will.

9. Disclaimers

To the maximum extent permitted by Indian law:

• The Service is provided "as is" and "as available", without warranty that it will be uninterrupted or error-free.
• Bloom does not warrant that AI output is accurate, complete or suitable for your situation. Tax rules change; markets fluctuate; parsing can misread a document.
• Bloom does not warrant the accuracy of data extracted from documents you upload. You are responsible for checking anything you act on.
• Any financial decision you take is entirely yours. For advice specific to your circumstances, consult a SEBI-registered Investment Adviser, an IRDAI-licensed insurance broker, or a Chartered Accountant of your own choosing — Bloom does not refer, route or hand you off to anyone.

10. Limitation of liability

To the maximum extent permitted by Indian law:

• Bloom's total liability for any claim relating to the Service is capped at ₹1,000, or the amount you paid Bloom in the preceding 12 months if that is greater. (The Service is currently free, so that amount is presently nil.)
• Bloom is not liable for indirect, incidental, consequential or punitive damages, including lost profits, lost investment returns or loss of data.
• Nothing here limits liability that cannot lawfully be limited, including for gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence. Your rights under the Consumer Protection Act 2019 are unaffected.

11. Indemnity

You will indemnify Bloom against third-party claims arising from your use of the Service in breach of these Terms, your breach of law, or your infringement of a third party's rights.

12. Intellectual property

• The Bloom name, logo, design and software are owned by Bloom or its licensors.
• You keep ownership of the data you put into Bloom. You grant us a limited, non-exclusive, royalty-free licence to process it solely to operate the Service, as described in the Privacy Policy.
• Plans and replies generated for you are licensed to you for your personal use.

13. Third-party services

The Service depends on Supabase (hosting, in India), Anthropic (AI, in the United States), and Sentry and PostHog (diagnostics). Their terms govern their components. We are not liable for their outages or independent acts, except where Indian law says otherwise.

14. Termination

• You may close your account at any time in Settings → Delete my account.
• We may suspend or close an account for breach of these Terms or of applicable law, with notice where reasonable.
• On closure, your data is erased as described in the Data Retention Policy (/data-retention) — everything except the consent ledger and audit logs, which are retained in anonymised form as a legal minimum.
• Sections that should survive termination — liability, indemnity, intellectual property, governing law and dispute resolution — do survive.

15. Changes to these Terms

We may amend these Terms when features or rules change. Material changes are notified in the app, and by email if you opted in, at least 30 days before they take effect. If you do not agree, you may close your account before then. Continuing to use the Service after the effective date means you accept the change.

16. Governing law and disputes

• These Terms are governed by the laws of India.
• Please raise any dispute first with the grievance officer at grievance@mybloomapp.com; we will try to resolve it within 30 days.
• If unresolved, the parties will attempt good-faith mediation before litigation, and the courts of Bengaluru, India will have jurisdiction.
• Nothing here removes your statutory rights, including escalation to the Data Protection Board of India or recourse under the Consumer Protection Act 2019.

17. Notices

• To Bloom: legal@mybloomapp.com, or the postal address above.
• To you: the email on your account, or an in-app message.

18. Severability and entire agreement

If any provision is unenforceable, the rest remain in force. These Terms, with the Privacy Policy and Data Retention Policy, are the entire agreement between you and Bloom regarding the Service.

19. Contact

• General: hello@mybloomapp.com
• Legal: legal@mybloomapp.com
• Grievance officer: grievance@mybloomapp.com
• Data protection: dpo@mybloomapp.com

By using the Service you confirm you have read, understood and accepted these Terms.